Long Distance
Service Help Page
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• Questions
about Getting Started
• Questions about Plans and Fees
• Questions about Rates
• Questions about Fraud Protection
• Questions for Once I Purchase Enjoy Prepaid
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•
Questions about Getting Started
1.What
is Enjoy Prepaid?
Enjoy Prepaid is a low-cost alternative to your current
long distance service. It is a great way to connect
with your family and friends, both domestically and
internationally. Enjoy Prepaid offers the lowest rates
and best connection quality for your calls to and from
anywhere in the world. An innovative way to avoid the
hassles of phone cards but still enjoy the great rates,
Enjoy Prepaid is a convenient prepaid long distance
service that works from your home, office, college dorm-room,
cellular phone, and even from abroad. Sign up with one
of our Enjoy Prepaid plans and you can instantly start
saving money on your long distance phone calls.
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2.Why
should I use Enjoy Prepaid?
If you make long distance phone calls, either domestic
or international, Enjoy Prepaid is the economical solution
for your calling needs. It is a high-quality voice service
that works from any phone and offers the lowest rates
in the industry. Tired of overpaying for long distance?
Having to re-purchase phone cards time and time again?
Frustrated with getting cut-off mid-conversation because
your phone card ran out of money? Now, Enjoy Prepaid provides
the same savings as calling cards, but offers a convenient
and continuous service that eliminates the hassles of
phone cards. 
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3.How
does Enjoy Prepaid work?
To place calls through Enjoy Prepaid:
- Dial one of our access numbers
- If calling from a registered phone number then proceed
to Step 3. If you are calling from an unregistered phone
number, then enter your assigned PIN.
- Domestic calls: Enter 1+ destination number International
calls: Enter 011 + country code + city code + destination
number
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4.Do I
need to enter a PIN to make my phone calls?
No. When you sign up with Enjoy Prepaid you can register
up to 6 phone numbers from which you use this service
(home, cell phone, child's dorm-room, etc). When making
calls from these registered numbers, dial your access
number and then dial your destination number, no PIN is
necessary. However, a PIN will be supplied to you so that
if you are making calls from a non-registered phone number,
you can still receive Enjoy Prepaid's great low rates.
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5.Do I
need to notify/cancel my current phone company to use
Enjoy Prepaid?
No. Because you access Enjoy Prepaid via a toll free access
number, you do not need to notify your phone company of
your choice to use Enjoy Prepaid, nor do you have to cancel
your current long distance carrier. Enjoy Prepaid is a
separate service from your current phone plan.
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6.Why
is prepaid long distance better than regular long distance
service?
Prepaid long distance is advantageous for many reasons.
By prepaying for your long distance you know exactly how
much money you are spending at all times. There are no
surprise charges or excessive phone bills come month-end.
Most significantly, however, is that post-pay long distance
providers spend up to 1/3 of your phone bill for collections
and bad-debt retrieval. With prepaid long distance, this
money goes directly towards lowering rates for your phone
calls.
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• Questions about Plans
and Fees
7.What is the best plan for me?
Enjoy Prepaid offers a variety of plans created to fit
every person's needs. The two major plans are the EZ Plan
and the Power Plan. However, Enjoy Prepaid also offers
certain Metro Plans specifically for calling major cities
within a country. The Enjoy Prepaid EZ Plan has no surcharges,
1-minute rounding and no monthly fees. The EZ Plan provides
a low domestic rate of 3.3 ¢ a minute. The Enjoy
Prepaid Power Plan has a domestic rate of 2.9 ¢ a
minute, no surcharges, no connection fees, 2-minute rounding
and a low monthly fee of $2.99.
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8.What
is a "Monthly Fee"?
Most long distance providers charge a monthly fee for
providing you with the services that they offer. This
is typically a $4.00 - $10.00 charge per month. Also,
other long distance providers charge an additional fee
for calling to international locations. Enjoy Prepaid's
EZ Plan offers you all the great services of other long
distance providers, with better rates and NO monthly fees.
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9.What
does "No Connection Fee" mean?
If you frequently make international phone calls you have
most likely paid a connection fee. Long distance providers,
as well as some phone cards, will charge a connection
charge that ranges from $.50 - $3.00. With connection
fees, every international call costs you an initial fee
to connect to a foreign destination. Enjoy Prepaid does
NOT charge any connection fees.
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10.What
does "Minute Rounding" mean?
Minute rounding is the span of time to which your call
length will be rounded. For example, if a phone card has
3-minute rounding and you talk on the phone for 1-minute,
you will be charged for 3-minutes of talk time. Enjoy
Prepaid offers two plans with different rounding options.
The POWER Plan features 2-minute rounding, but offers
the absolute lowest domestic and international rates.
The EZ PLAN has 1-minute rounding and offers no monthly
fees.
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• Questions about Rates
11.What are the rates calling back to
the U.S. from a foreign country, calling to another country
besides the U.S.?
The rates calling back to the U.S. differ depending on
what country you are calling from. Check out the rates
for calling from your desired country to the United States
and select other countries by using Enjoy Prepaid's Search
Box located on the homepage of the website.
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• Questions about Fraud
Protection
12.Why does a customer service representative
need to contact me before I can start using my Enjoy Prepaid
account?
At Enjoy Prepaid, confirming your order is our way of
ensuring consumer protection against credit card fraud.
Our highly-trained customer service representatives inspect
and verify all new orders to guarantee your online security.
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13.Does
verification occur each time I recharge my account?
No. A customer service representative will not call you
every time your account is recharged. However, Enjoy Prepaid
will send you an email informing you that your account
has been recharged so that you can easily keep track of
your Enjoy Prepaid account.
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| • Questions for Once I Purchase
Enjoy Prepaid 14.Can
a family member or friend abroad call me using my account?
Yes. In order for a friend or family member to call
you using your account you must give them your PIN.
The person calling from abroad then dials the global
access number that corresponds to the country they are
calling from, enters your PIN, and then dials your phone
number as though they were calling from the U.S. (e.g.
1 + (area code) + (phone number)).
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15.Can
I see my account balance on the web?
Yes. You can always view your account balance at My
Account - Account Activity. This displays all the recharges,
credits and your current balance for your Enjoy Prepaid
account.
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16.What
is the Automatic Recharge option?
The Automatic Recharge option allows YOU to determine
the specified amount that your credit card is recharged
when your account balance drops below your recharge level.
By opting to use the Automatic Recharge feature, you no
longer have to worry about getting disconnected mid-conversation
with a friend or family member. Your Enjoy Prepaid account
automatically recharges when your balance gets low and
you can continue talking undisturbed.
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17.If
I run out of credit, will my call be disconnected?
One of the great advantages of Enjoy Prepaid is its automatic
recharge feature. Upon signing up with Enjoy Prepaid,
you decide if you would like your account to be automatically
recharged when the balance gets low. This optional feature
prevents unwanted disconnections that typically occur
with calling cards when your account balance gets too
low.
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18.With
the automatic recharge option, when is my account balance
recharged?
Your account is recharged whenever your balance gets below
your recharge level.
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19.Can
I use Enjoy Prepaid's international services from a cellular
phone?
Yes. You can use Enjoy Prepaid to call internationally
from any cellular phone that is capable of calling a toll-free
number. Regular airtime charges will apply as per your
contract with your cellular provider.
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20.Can
I use Enjoy Prepaid from a payphone?
Yes. However, in certain instances a 99¢ FCC regulation
fee may be assessed and automatically deducted from your
account.
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21.Can
I use Enjoy Prepaid to place calls from other countries?
Yes. Enjoy Prepaid offers great rates from abroad to the
United States and select other countries.
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22.What
is the Enjoy Prepaid Emergency Call Back Service?
At Enjoy Prepaid, we know how important it is for you
to stay in touch with loved ones abroad. Unfortunately,
not all foreign countries offer phone services that are
convenient and affordable for calling home. That is why
Enjoy Prepaid offers our complimentary Emergency Call
Back Service with all of our Enjoy Prepaid plans. This
service allows a friend or family member to use your Enjoy
Prepaid account to call you from abroad in case of an
emergency.
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