Prepaid Phone Cards Help Page
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1. Once I purchase a phone card, how do I use
it?
Upon purchasing a phone card from 4-Calling-Cards.com you will
receive an email message providing you with a toll-free access
number, PIN number and a customer service number. Simply, call
the toll-free access number, enter your PIN and then dial the
phone number of the person you are calling.
If you are a new customer, you may be called by our customer
support team to verify your order.
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2. Why must you call to verify
my order?
At 4-Calling-Cards.com , confirming your order is our way of
ensuring consumer protection against credit card fraud. Our
highly-trained customer service representatives inspect and
verify all new orders to guarantee your online security. All
fraudulent orders are reported to the appropriate authorities.
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3. What are the business hours
of customer service?
4-Calling-Cards.com is staffed with customer and tech support
24 hours a day, 7 days a week. Customer service representatives
are available to assist you at any time.
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4. How do you keep your rates
so low?
4-Calling-Cards.com has its own proprietary global network,
which enables us to get the lowest rates and best connection
quality to anywhere in the world. Also, 4-Calling-Cards.com's
"Virtual PIN Delivery System" eliminates extra printing costs
that may increase rates on physical phone cards.
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5. How do I determine which
card is right for me?
4-Calling-Cards.com offers calling cards to all countries. To
determine which card is right for you, select the country you
will be calling from and the destination to which you will be
calling. Connection fee cards usually offer lower rates, but
charge you a connection fee every time you call. These cards
offer more minutes and are better for longer conversations.
Opting for a no connection fee card is usually a better choice
for shorter, more frequent phone calls to a certain destination.
If you are calling to cellular phones then choose a card which
denotes that it is specifically for calling cellular phones.
Also, note that some of our cards offer discounted rates to
certain major cities within a country.
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6. What are the acceptable payment
methods?
4-Calling-Cards.com accepts all major credit cards including
MasterCard, Visa, Discover and American Express.
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7. Can I use 4-Calling-Cards.com
phone cards anywhere?
4-Calling-Cards.com offers products that allow you to call any
country in the world from any phone in the United States and
Canada. 4-Calling-Cards.com also offers cards for calling from
abroad to the U.S and select other countries. Our phone cards
work with virtually all cellular networks and payphones. Please
note that some hotels and conference centers charge high rates
to use phone lines, regardless of the calling card rate.
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8. Why are the rates different
when calling a cell phone?
In most international countries, a surcharge is applied when
calling to cellular phones. This additional charge results in
rate increases.
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9. Is my online
transaction secure?
Yes. All online transactions at 4-Calling-Cards.com are handled
with the industry standard 56-bit SSL encryption. This ensures
that your credit card information is kept confidential and your
order remains secure.
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10. What is
your return/exchange policy?
4-Calling-Cards.com will be happy to exchange any unused phone
card for a different phone card of equal value.
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11. When will
my phone card expire?
The expiration dates on our phone cards vary. Please check the
detail page of the specific phone card you purchased for more
information.
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12. Do I need
to enable cookies on my computer in order to use 4-Calling-Cards.com?
Yes. The cookies function must be enabled on your computer in
order for you to place an order on 4-Calling-Cards.com.
To enable cookies on your computer:
1. Go to Tools on the Toolbar at the
top of your screen
2. Select Internet Options
3. Click on the Security tab
4. Select Default Level
5. Should automatically default to "Medium"
level
6. Hit Apply
Cookies should then be enabled on your computer and you should
be able to proceed with your 4-Calling-Cards.com order.
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13. Can I use
my prepaid card from a cellular phone?
Yes. You can use your calling card to call internationally from
any cellular phone that is capable of calling a toll-free number.
Regular airtime charges will apply as per your contract with
your cellular provider.
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14. If I buy
a card for a specific country, can I use it to call other countries
as well?
Yes. You can use your calling card to call other international
destinations, but your rates will vary.
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